Refunds & Cancellation

You can cancel at any time from your account settings. Cancellation takes effect at the end of the period you have already paid for — we do not cut off access the moment you cancel — and nothing further is charged.

Cancelling is self-service by design: it takes the same number of clicks as subscribing, and you never have to contact us or explain yourself. If for any reason the button does not work, email seaking@slabindex.gg and we will do it for you and honour the date you first asked.

If you are a consumer in the UK or the EU, you have a statutory right to cancel a new subscription within 14 days of buying it and receive a full refund.

Because the Service is digital content supplied immediately, we ask you to agree at checkout that supply begins straight away, and to acknowledge that you lose the 14-day right once it has been fully performed. In practice we do not rely on that: within the first 14 days we will refund a new subscription in full on request, whether or not you have used it.

• Monthly plans. We do not refund part-used months. Cancel and you keep access to the end of the month you have paid for.
• Annual plans. Within 30 days of purchase or renewal, we refund in full on request. After 30 days we refund the unused whole months on a pro-rata basis, less any period already used.
• Renewals you did not expect. If an annual renewal was charged and you had not used the Service since the previous renewal, tell us within 30 days and we will refund it in full.
• If we break something. If a paid feature is unavailable for a material period, or we materially reduce what your plan provides, you can cancel and receive a pro-rata refund for the rest of your period.

We do not refund on the basis that a rating, signal or ranking did not predict a price move. The Service is a research tool and makes no promise about outcomes — see clause 2 of the Terms of Service.

We may decline a refund, and may close the account, where a subscription has been used in breach of the acceptable-use clause — bulk extraction, redistribution, or sharing one subscription across several people.

Refunds go back to the original payment method, through Stripe. Card refunds usually appear within 5–10 business days, depending on your bank. Any tax charged is refunded with the payment.

We will email you before any price change affecting your plan takes effect, in time for you to cancel first. A price change never applies to a period you have already paid for.

If something has gone wrong, email seaking@slabindex.gg first. We would rather refund you directly and quickly than argue about it through your bank. Raising a chargeback without contacting us may result in the account being closed.

Refund requests and anything about billing: seaking@slabindex.gg. Tell us the email on the account and roughly when you were charged; we do not need a reason.